Rights, Inclusion, Privacy & Advocacy

Client Rights

PlayAbility upholds the dignity and rights of each child to learn and grow in an environment that offers opportunities which reflect the holistic way children learn and grow in the wider world of family and community, experiencing responsive and reciprocal relationships with people, places and things.

Children with a disability share universal rights with all people, and share the additional rights of all children as identified in the UN Convention on the Rights of the Child.

The specific rights of children with a disability are expressed in the UN Convention on the Rights of Persons with Disabilities.

Australia has its own legislation, at both national and at State and Territory levels, which supports the inclusion of children with a disability (Human Rights and Equal Opportunity Commission).

PlayAbility respects your rights as parents/carers we will at all times:

  • Ensure your dignity and privacy is protected.

  • Ensure you feel empowered to be in control of your child’s program with us and play an active role.

  • Encourage you to make suggestions and complaints about any part of the service you receive from us.

  • Ensure you feel comfortable making a complaint or suggestion and we will promptly act on or deal with any suggestion or complaint (Please see the feedback section for more information regarding feedback/complaints).


For PlayAbility, inclusion means all children, regardless of their background or ability, are given the chance to play, learn and interact together. Inclusion is an approach where every child is valued, supported and given access to equal opportunities and learning experiences.  

We work with our clients and advocate for them to become a valuable member of the community in which they live and provide the tools and education for the families and carers to know their own and their child's rights and become their own advocate of equal rights and opportunities.

PlayAbility operates within The United Nations Convention on the Rights of the Child and supports the broad view of inclusion which:

‘…recognise(s) that a mentally or physically disabled child should enjoy a full and decent life, in conditions which ensure dignity, promote self-reliance and facilitate the child’s active participation in the community’(Article 23, 1989)

All children have a right to feel they belong in their community regardless of race, culture, disabilities or any other attribute.

Advocacy Services

In broad terms, advocacy for people with a disability can be defined as speaking, acting or writing with minimal conflict of interest on behalf of the interests of a person or group.Advocacy promotes, protects and defends the welfare of and justice for either the person or group by:


  • being on their side and no-one else's


  • being primarily concerned with their fundamental needs


  • remaining loyal and accountable to them in a way which is empathic and vigorous.


Advocacy services can enable people with disability to increase the power and control they have over their lives. Services encourage and assist people with disability to achieve and maintain their rights as citizens and achieve equity of access and participation within their communities.

How do I find out more about my rights and where to look for Advocacy Services?

For more information please visit the following links, or ask our staff for more information.

Confidentiality and Privacy 

All parents, carers and children accessing supports from PlayAbility, staff, and volunteers, have the right to privacy and the protection of their personal information.

PlayAbility protects the privacy and confidentiality of individuals by ensuring that all records and personal information about individuals including children, parents and carers, volunteers, and staff is collected, stored, disclosed and disposed of in an open and transparent way in compliance with Australian Privacy Acts, Codes and Principals.

What personal information is collected?

PlayAbility will gather information from parents and carers for the purpose of delivering safe and effective supports and services. 

This will include:

  •  contact information

o   Client name and date of birth

o   Contact details of both the client and the parent/carer

o   Emergency contact information

  • The nature of a child’s disability or developmental delay. 

  • Health and medical details.

  • Details about any known risks to your child.

  • Cultural and religious preferences.

  • Other agencies involved including providers engaged in supporting the family.

  • Details about client goals, progress towards goals

  • NDIS referral information.

  • Information directly related to the safe delivery of supports.

When will this information be collected?

  • Consent for information will be sought either in the intake or the service agreement meeting.

  • PlayAbility will explain to the individual the purpose the information has been collected and how it may be used, accessed and disclosed. 

Where is personal information kept?

  • PlayAbility client data is stored on a secure cloud-based systems online.

  • Documents that have been generated on hard copy are kept no longer than 3 months in a locked file before being uploaded and the originals shredded.

Request for information

  • Parents /Carers may request their personal information in writing. PlayAbility will provide this information within 24hrs or provide a written explanation.



Individuals have the right to lodge a complaint if they believe PlayAbility has breached their privacy by contacting the Australian Privacy Commissioner on 1300 363 992.


If you wish to read our full Confidentiality and Privacy policy and procedure please email admin@playability.com.au or call 6496 1918.

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