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Position vacant:

Family Support Manager


PlayAbility is recruiting for our new Family Support Manager. This is an exciting opportunity for a qualified and experienced leader to our fast-growing team.


Full time, Ongoing, Part time, Casual

Applications close:

27/3/23, 5:00 am

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Position description

Both recent graduates and experienced professionals are encouraged to apply for this exciting role.

PlayAbility is a provider of Early Childhood Early Intervention (ECEI) and Therapy supports for children 0-18 years. We place a strong focus on a family centred approach to the delivery of services and a collaborative working  culture to achieve the best outcomes for clients.

Primary Purpose of Role

  • Program, coordinate and deliver targeted supports to vulnerable and at-risk children and families. This will include group and individualised supports delivered in locations not limited to the community, centres, and homes. Targeted supports will identify and reduce risk factors leading to de-escalation of vulnerability through advocacy and capacity building

  • Lead the FS team culture to ensure staff are working towards our Vision, Purpose and Values

  • Manage day to day operations of the FS team including supporting staff individually and as a group, scheduling, client allocation and collaboration between staff and other agencies

  • Oversee the recording and reporting of services delivered by the FS team

  • Oversee induction and training of new staff and professional development of the FS team

  • Ensure FS team members adhere to the PlayAbility Code of Conduct

  • Communicate effectively, respectfully and collaboratively with community members, funding body representatives and allied agencies in a coordinated approach to supporting families.  This includes attending interagency and case management meetings.

  • Consult with community members on the delivery of current and future programs in line with community and funding body expectations

  • Receive referrals, contact and conduct intake for new families seeking access to FS services

  • Collect, collate and report data on the delivery of programs and supports. This will include identity and demographic information and details of service delivery

  • Provide information and referrals to caregivers to inform their decisions regarding the health, safety, learning and development of their child/ren and promote equity of access

Why work with PlayAbility?

  • Secure employment in a well-respected and expanding organisation.

  • Mentoring and supervision

  • A strong focus on professional development with access to both internal and external training and development opportunities

  • Salary packaging options which can equate to $5200 additional take home annual salary and annual salary increases

  • A supportive, family friendly and flexible work environment

  • Generous leave allowances, including additional paid leave over the Christmas period.

  • Relocation assistance may be offered for the right candidate

  • Full time/part time and casual roles  will be considered.  Short-term locum style contracts of 3 months would also be considered.

Live and Work on the NSW Far South Coast

PlayAbility is an expanding not-for-profit NDIS provider located in the on the beautiful Sapphire Coast of NSW and surrounded by  beaches, bushland and mountains. Learn about the beautiful Bega Valley and surrounds at 

Workplace Culture

Your  career with PlayAbility will be deeply rewarding given that what you do  makes a positive difference in the daily lives of our local children,  their families, and caregivers. As a values-based organisation, you will  be joining a well-respected professional organisation that promotes  diversity, inclusion, professional development, support, and wellbeing.

Diversity and Inclusion

PlayAbility  welcomes applications from women, Aboriginal and Torres Strait Islander  people, culturally and linguistically diverse people, people with  disability, sexually and gender diverse people, and people of all ages.

People  who identify as Aboriginal or Torres Strait Islander and/or those who  have strong connections with our local Aboriginal and Torres Strait  Islander Elders and peoples are strongly encouraged to apply.

How to apply

To apply submit your CV and a brief cover letter that speaks to your interest in the role, your skills, experience and qualifications.

Email to or post PO Box 501, Eden, NSW, 2551.

For more information call our office on (02) 6496 1918.

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